Her Utility Ltd t/a Energy Connections is committed to keeping your information safe and private. This Policy explains when and why we collect personal information about people who visit our website, how we use it, when we might share it with others, and how we keep it safe.

We may change this Policy from time to time, so check this page every so often to make sure you’re still happy with it. By using our website, you agree that this Policy applies to you.

Send an email to [email protected] or write to 109 Coleman Road, Leicester, England, LE5 4LE if you have any questions about this Policy or how we handle privacy. You can also call the number 0800 368 9822.

How do we collect information from you?

When you use our website, like when you fill out the contact form or the site registration form, buy something from our shop, or fill out other forms on our site, we collect information about you.

What type of information is collected from you?

We might collect your name, address, email address, IP address, and information about the pages you visit and when you visit them. If you make a donation or buy something from us online, we don’t keep your card information. Instead, it is collected by our third-party payment processors, who are experts in the secure online capture and processing of credit/debit card transactions.

Websites that record and use “cookies”

The www.energyconnections.co.uk site uses cookies, just like many other sites. “Cookies” are small bits of information that a company sends to your computer and stores on your hard drive so that the website you visit can remember you. They collect statistics about your browsing habits and actions, but they can’t figure out who you are. For instance, we use cookies to remember your choice of country. This helps us make our website better and give you a more personalised experience.

You can turn off cookies by changing the settings in your browser. Visit our full cookies policy to learn how to turn off cookies on your computer. If you turn off cookies on our website, you might lose some of its features.

The main cookies our site uses

Google Analytics

These cookies are used to keep track of how people use our website. We use the information to put together reports and make the site better.

The cookies collect information about how many people visit the site, where they came from, and which pages they look at. This information is collected in an anonymous way.

Visit http://www.google.com/analytics/learn/privacy.html to learn more about Google Analytics’ privacy policies.

Google Maps

These are third-party cookies from Google Maps. They are unique identifiers that help Google Maps figure out how much traffic it gets.

How are your details used?

We might use the information you give us to: Get in touch with you about questions you ask in the contact form;

Move forward with an order you’ve placed and send you information about it;

Process a payment you’ve already made;

Carry out our obligations under any contracts you and we have signed;

Ask for your thoughts on the services we offer;

Let you know when we make changes to our services;

Send you information that you have asked for and that you might be interested in.

These can include information about campaigns, appeals, and other ways to raise money, as well as ads for the goods and services of our affiliated companies.

We regularly look at the length of time we keep personal information. We are required by law to keep certain kinds of information in order to meet our statutory obligations. We will keep your personal information on our systems for as long as it is needed for the activity or as long as it is stated in any relevant contract you have with us.

Who can see the information you give?

We won’t sell or rent out any of your information.

We won’t give your information to other companies so they can market to you.

Third-Party Service Providers Working on Our Behalf: We may give your information to third-party service providers, agents, subcontractors, and other organisations with which we are affiliated so that they can do tasks and give you services on our behalf (for example to process donations and send you mailings).

But when we use third-party service providers, we only give them the personal information they need to do their job. They are also bound by a contract to keep your information safe and not use it for their own direct marketing. Please be sure that we won’t give your information to anyone outside of the company to use for their own direct marketing, unless you ask us to or we’re forced to by law, like by a court order or to stop fraud or other crimes.

When you use our secure store pages, your payments are handled by a third-party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. Please contact us if you have any questions about safe transactions.

We may give your personal information to a third party if we sell some or all of our business and assets to a third party or if we restructure or reorganise our business, or if the law requires us to do so or if we need to do so to enforce or apply our terms of service or protect the rights, property, or safety of our customers and supporters. But we will do things to make sure that your privacy rights continue to be respected.

Your choices

You can decide for yourself whether or not you want to hear from us. If you don’t want to hear from us about our exciting products and services through direct marketing, you can always call or email us at [email protected] or 0800 368 9822.

We won’t send you a marketing email, phone call, or text message unless you’ve given us permission first. If you have told us that you don’t want to be contacted by mail for marketing purposes, we won’t.

How you can get to your information and change it

It’s important to us that the information you give us is correct. You can ask for a copy of the information we have about you so you can make sure it is correct. This can be done in the following ways:

Send an email to the administrator of this site to find out what information is kept about you;

Send an email to [email protected] or call 0800 368 9822 to reach the administrator.

Send us mail at: 109 Coleman Road, Leicester, England, LE5 4LE

Right to be forgotten

You have the right to be forgotten and can ask us to destroy any information we have about you in a private way. If you want to use this right, please write to our company at 109 Coleman Road, Leicester, England, LE5 4LE.

There are security measures in place to protect your information from being lost, stolen, or changed.

We take steps to keep your personal information safe when you give it to us. The software 128 Bit encryption on SSL encrypts and protects any sensitive information, like credit or debit card numbers. When you are on a secure page, web browsers like Microsoft Internet Explorer will show a lock icon at the bottom.

Normal Internet use involves sending information like your email address, which isn’t very important, and you can never be sure that this is 100% safe. So, even though we try to keep your personal information safe, we can’t guarantee the safety of any information you send us. If you send us information, you do so at your own risk. When we get your information, we do everything we can to keep it safe on our systems. If we’ve given you (or you’ve picked) a password that lets you get into certain parts of our websites, it’s your job to keep this password secret. We ask that you don’t tell anyone your password.

Profiling

We may look at your personal information to make a profile of your interests and preferences so that we can contact you with information that is relevant to you. We may use information from outside sources that gives us more information about you to help us do this well. We may also use the information you give us to find and stop fraud and credit risks.

There are links to other sites.

Our site may have links to other sites that are run by other groups. This privacy policy only applies to our website, so we suggest you read the privacy policies of the other websites you visit. Even if you use links on our website to go to other sites, we can’t be held responsible for how they handle your personal information.

Also, if you came to our website from a third-party site, we can’t be responsible for the privacy policies and practises of that third-party site’s owners and operators. We suggest you check that third-party site’s policy.

16 or Under

We want to keep the privacy of children who are 16 or younger safe. If you are 16 or younger, please get permission from your parent or guardian before giving us any personal information.

Your information being sent outside of Europe

As part of the services we offer on this website, we may send the information you give us to countries outside the European Union (“EU”). This could happen, for example, if one of our servers is sometimes in a country outside the EU. There’s a chance that these countries don’t have privacy laws like the UK. By giving your personal information, you agree to it being sent, stored, or processed in this way. If we transfer your information in this way outside of the EU, we will take steps to make sure that the right security measures are taken to protect your privacy rights, as described in this Policy.

If you use our services while you are outside the EU, your information may be sent outside the EU so that we can provide you with those services.

Review of this Policy

We look at this Policy every so often. The last time this policy was changed was in January 2023.